Twitter staff goes from ‘Numb’ to ‘Constant’ Outages: Employee

  • Twitter staff have become “numb” to the outages because they are “so frequent,” one employee told Platformer.
  • Monday’s loss was one of several that occurred in 2023.
  • Twitter said the outage was caused by an “internal change” that led to “unintended consequences.”

Twitter staff have become “numb” to the outages because they have become “too frequent,” one employee told Platformer.

On Monday, Twitter suffered a loss of service following an “internal change” that led to “unintended consequences,” the company said in a statement. update.

Twitter users on Monday reported seeing error messages when trying to view images and links hosted on external websites. The issues appeared to have been resolved by 12:50 pm ET that day, Insider reported.

In a report published late Monday, Platformer quoted a current Twitter employee as saying: “This type of outage has become so frequent that I think we’re all out of it.”

Twitter representatives did not immediately respond to Insider’s request for comment, which was made outside normal business hours.

Twitter had already suffered several outages this year before Monday. In early February, users reported a glitch that prevented them from posting. On February 18 and March 1, Twitter’s timeline stopped working.

Experts previously told Insider’s Kali Hays that Twitter could collapse or face technical issues due to staff shortages. Since completing his $44 billion acquisition of Twitter in October, Musk has laid off thousands of employees from the company, most recently cutting 200 jobs in late February.

According to Platformer, Monday’s loss occurred after a site reliability engineer was tasked with a major project to close free access to Twitter’s API. A current employee told the news outlet that the engineer made a “bad configuration change” that “basically broke the Twitter API.”

The bug took out many of Twitter’s internal tools as well as the company’s API, leaving owner Elon Musk furious, according to reports.

A former employee told Insider in November that with so few employees left to share critical work, “Twitter is done.”

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